MODELS 9600/9601/9620/9621 SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

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_{MODELS 9600/9601/9620/9621}SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

FCC COMPLIANCE

Warning:

Changes or modifications to this unit not expressly approved by the

party responsible for compliance could void the user’s authority to

operate the equipment.

Note:

This equipment has been tested and found to comply with the limits

for a Class A digital device, persuant to Part 15 of FCC Rules. These

limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial envi

ronment. This equipment generates, uses, and can radiate radio fre

quency energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio com

munications. Operation of this equipment in a residential area is

likely to cause harmful interference in which case the user will be

required to correct the interference at his own expence.

CANADIAN EMISSION REQUIREMENTS

This digital apparatus does not exceed the Class A limits for radio

noise emissions from digital apparatus set in the Radio Interference

Regulations of the Canadian Department of Communications.

Le present appareil numerique n’emet pas de bruits radioelectriques

depassant les limites applicables aux appareils numeriques de la Class

A prescrites dans le Reglement sur le brouillage radioelectrique edicte

par le ministere des Communications du Canada.

AUSTRALIAN EMISSION REQUIREMENTS

Warning:

This is a Class A product. In a domestic environment this product

may cause radio interference in which case the user may be re

quired to take adequate measures.

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_{MODELS 9600/9601/9620/9621}SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

NOTICE:

The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent the degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTICE:

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

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_{MODELS 9600/9601/9620/9621}SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

AVIS:

L’étiquette d’Industrie Canada identific le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux in stallations de 1’entreprise locale de télécommunication. Le maté-riel doit également être installé en suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est pos sible que la comformité aux conditions énoncées ci-dessus n’empêche pas la dégradation du ser vice dans certaines situations.

Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à I’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’fl y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales. Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements lui même; il doit avoir recours à an service d’inspection des installations électriques, ou à un électricien, selon le cas.

AVIS:

L’indice d’équivalence de la sonnerie (IES) assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent étre raccordés à une interface. La terminaison d’une interface téléphonique peut consister en une combinaison de quelques dispositifs, à la seule con dition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’exède pas 5.

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_{MODELS 9600/9601/9620/9621}SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL CONTENTS

SECTION 1 - INTRODUCTION ........................................................................................................................... 1-1 WHAT’S NEW IN ATM SOFTWARE RELEASE 4.1 ........................................................................................ 1-2 EPROM UPGRADE REQUIREMENT .......................................................................................................... 1-2 WHAT’S IN THIS MANUAL ........................................................................................................................ 1-3 WHAT IS A CASH DISPENSER? ................................................................................................................ 1-3 BALANCING DAILY TRANSACTIONS ............................................................................................................ 1-4

SECTION 2 - FEATURES ................................................................................................................................ 2-1 SINGLE-CASSETTE CASH DISPENSERS ...................................................................................................... 2-2 NEW FEATURES .................................................................................................................................... 2-2 STANDARD FEATURES OF THE SINGLE-CASSETTE CASH DISPENSERS ............................................................ 2-5

SECTION 3 - OPERATION AND SETUP .............................................................................................................. 3-1 BASIC OPERATION ................................................................................................................................. 3-2 MENU-BASED OPERATION ....................................................................................................................... 3-2 KEYPAD OPERATION ............................................................................................................................... 3-3 CHANGING TO MANAGEMENT FUNCTIONS ................................................................................................... 3-5 INITIAL CASH DISPENSER CONFIGURATION ................................................................................................. 3-6

ADDITIONAL PARAMETERS ....................................................................................................................... 3-8 SETUP PARAMETERS LISTING ................................................................................................................ 3-10

SECTION 4 - HANDLING CASSETTES ................................................................................................................ 4-1 MEDIA CONDITION ................................................................................................................................. 4-2 USED CURRENCY ............................................................................................................................ 4-2 NEW OR UNCIRCULATED CURRENCY ................................................................................................... 4-2 REPLENISHING CASSETTES ...................................................................................................................... 4-3

SECTION 5 - MANAGEMENT FUNCTIONS ........................................................................................................... 5-1 INTRODUCTION ...................................................................................................................................... 5-2 ACCESSING THE MANAGEMENT FUNCTIONS MENU ....................................................................................... 5-2 FUNCTION AVAILABILITY .......................................................................................................................... 5-3 MANAGEMENT FUNCTIONS CHART ............................................................................................................ 5-4 FUNCTION: MANAGEMENT FUNCTIONS .......................................................................................... 5-5 FUNCTION: CLOSE ............................................................................................................................. 5-6

FUNCTION: SCHEDULE CLOSE .................................................................................................. 5-7 FUNCTION: CHANGE SCHEDULE ............................................................................................... 5-8 FUNCTION: TRIAL CASSETTE BALANCE ................................................................................... 5-9 FUNCTION: TRIAL CLOSE ......................................................................................................... 5-10 FUNCTION: DAY CLOSE............................................................................................................ 5-11 FUNCTION: SEND TERMINAL TOTALS ..................................................................................... 5-12 FUNCTION: ENTER QTY. IN CASSETTE ................................................................................... 5-13 FUNCTION: CASSETTE CLOSE ................................................................................................. 5-14

FUNCTION: DIAGNOSTICS............................................................................................................... 5-15 FUNCTION: STATUS .................................................................................................................. 5-16 FUNCTION: PURGE .................................................................................................................... 5-17 FUNCTION: TEST DISPENSE .................................................................................................... 5-18 FUNCTION: FORMAT MEMORY EXPANSION CARD ................................................................ 5-19 FUNCTION: TEST RECEIPT PRINTER ....................................................................................... 5-20 FUNCTION: VERSION #’S .......................................................................................................... 5-21

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL CONTENTS

MODELS 9600/9601/9620/9621

FUNCTION: MORE DIAGNOSTICS ............................................................................................ 5-22 FUNCTION: RESET/TEST MODEM...................................................................................... 5-23 FUNCTION: SCAN CARD ..................................................................................................... 5-24

FUNCTION: LANGUAGE/IDIOMA...................................................................................................... 5-25 FUNCTION: ENGLISH/INGLES .................................................................................................... 5-26 FUNCTION: SPANISH/ESPANOL ................................................................................................ 5-27 FUNCTION: ENABLE/DISABLE CUST. OPTION ........................................................................ 5-28

FUNCTION: JOURNAL ...................................................................................................................... 5-29 FUNCTION: PRINT JOURNAL .................................................................................................... 5-30 FUNCTION: CLEAR JOURNAL ................................................................................................... 5-31 FUNCTION: PRINT LAST X ENTRIES ........................................................................................ 5-32

FUNCTION: PASSWORD MAINTENANCE........................................................................................ 5-33 FUNCTION: MASTER PASSWORD ............................................................................................ 5-34 FUNCTION: ADMINISTRATION PASSWORD ............................................................................. 5-35

FUNCTION: TERMINAL CONFIGURATION ...................................................................................... 5-36 FUNCTION: PRINTER SETTINGS .............................................................................................. 5-37 FUNCTION: SET PRINT LENGTH ........................................................................................ 5-38 FUNCTION: LOW RECEIPT PAPER ..................................................................................... 5-39 FUNCTION: PRINTER GRAPHICS ....................................................................................... 5-40 FUNCTION: RANDOM/LEVEL PRIZE COUPONS ...................................................................... 5-41 FUNCTION: ENTER PRIZE LEVEL MSG. ............................................................................ 5-42 FUNCTION: ENTER RANDOM PRIZE MSG......................................................................... 5-43 FUNCTION: ENABLE/DISABLE COUPON AWARDS ........................................................... 5-44 FUNCTION: SET LEVEL PRIZE AMOUNT ........................................................................... 5-45 FUNCTION: SET RANDOM WINNING % ............................................................................. 5-46 FUNCTION: CHANGE MESSAGES ............................................................................................ 5-47 FUNCTION: MARKETING MESSAGE .................................................................................. 5-48 FUNCTION: SURCHARGE MESSAGES .............................................................................. 5-49 FUNCTION: WELCOME MESSAGE ..................................................................................... 5-51 FUNCTION: SURCHARGE OWNER ..................................................................................... 5-52 FUNCTION: CHANGE EXIT MESSAGE ............................................................................... 5-53 FUNCTION: STORE MESSAGE ........................................................................................... 5-54 FUNCTION: TERMINAL OWNER.......................................................................................... 5-55 FUNCTION: TERMINAL PARAMETERS .................................................................................... 5-56 FUNCTION: SET TERMINAL # ............................................................................................. 5-57 FUNCTION: RESET SEQ # ................................................................................................... 5-58 FUNCTION: SURCHARGE MODE ........................................................................................ 5-59 FUNCTION: SURCHARGE PERCENT ........................................................................... 5-60 FUNCTION: ENABLE/DISABLE SURCHARGE MODE ................................................. 5-61 FUNCTION: SURCHARGE LOCATION .......................................................................... 5-62 FUNCTION: BLOCK ISO’S ............................................................................................. 5-63 FUNCTION: SURCHARGE AMOUNT............................................................................. 5-65 FUNCTION: CASSETTE SETUP .......................................................................................... 5-66 FUNCTION: LOW CURRENCY....................................................................................... 5-67 FUNCTION: INTERNATIONAL CURRENCY ................................................................... 5-68 FUNCTION: MAXIMUM AMOUNT .................................................................................. 5-69 FUNCTION: MULTIPLE AMOUNT ................................................................................. 5-70 FUNCTION: EXTENDED AMOUNTS.............................................................................. 5-71 FUNCTION: FAST CASH AMOUNT................................................................................ 5-72

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_{MODELS 9600/9601/9620/9621}SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL CONTENTS

FUNCTION: KEY MANAGEMENT......................................................................................... 5-73 FUNCTION: ENTER MAC MASTER KEY ....................................................................... 5-74 FUNCTION: ENTER PIN MASTER KEY ......................................................................... 5-76 FUNCTION: INJECT MASTER KEYS ............................................................................. 5-78 FUNCTION: ENTER MAC WORKING KEY .................................................................... 5-79 FUNCTION: ENTER PIN WORKING KEY ...................................................................... 5-81 FUNCTION: DOWNLOAD WORKING KEYS .................................................................. 5-83

FUNCTION: TELEPHONE ..................................................................................................... 5-84 FUNCTION: PRIMARY NUMBER ................................................................................... 5-85 FUNCTION: BACKUP NUMBER .................................................................................... 5-86 FUNCTION: DATAPAK ACCESS CODE ......................................................................... 5-87 FUNCTION: PREDIAL ON/OFF ...................................................................................... 5-88 FUNCTION: COMPUSERVE ID ...................................................................................... 5-89 FUNCTION: MODEM SETUP ......................................................................................... 5-90 FUNCTION: DIAL MODE ................................................................................................ 5-91 FUNCTION: DIAL RATE .................................................................................................. 5-92 FUNCTION: BAUD RATE ................................................................................................ 5-93 FUNCTION: MODEM SETUP STRING ........................................................................... 5-94 FUNCTION: RESET/TEST MODEM ............................................................................... 5-95

FUNCTION: MORE ...................................................................................................................... 5-96 FUNCTION: ADJUST VOLUME/CONTR............................................................................... 5-97 FUNCTION: RECEIPT OPTION ............................................................................................ 5-98 FUNCTION: TRITON CONNECT .......................................................................................... 5-99

FUNCTION: PRIMARY NUMBER ................................................................................. 5-100 FUNCTION: BACKUP NUMBER ................................................................................... 5-101 FUNCTION: ALARM NUMBERS ................................................................................... 5-102

FUNCTION: PRIMARY ALARM NUMBER ............................................................. 5-103 FUNCTION: BACKUP ALARM NUMBER ............................................................... 5-104 FUNCTION: ENABLE/DISABLE CALL BACK ............................................................... 5-105 FUNCTION: ENABLE/DISABLE TRITON CONNECT ................................................... 5-106 FUNCTION: ATM MONITORING ........................................................................................ 5-107 FUNCTION: STATUS MONITORING ............................................................................ 5-108 FUNCTION: HEARTBEAT MESSAGE .......................................................................... 5-109 FUNCTION: AD SCREENS ................................................................................................. 5-112 FUNCTION: COMMUNICATION HEADER .......................................................................... 5-113 FUNCTION: MORE.............................................................................................................. 5-114 FUNCTION: ALARM THRESHOLDS ............................................................................ 5-115 FUNCTION: SET LOW CASH THRESHOLD ......................................................... 5-116 FUNCTION: SET JOURNAL THRESHOLD ............................................................ 5-117 FUNCTION: SET SCHEDULED JOURNAL ............................................................ 5-118 FUNCTION: VIEW/MODIFY OPTIONS ......................................................................... 5-119 FUNCTION: ACTIVATE .......................................................................................... 5-120 FUNCTION: DEACTIVATE...................................................................................... 5-121 FUNCTION: SELECT FEATURE NUMBER ............................................................. 5-122 FUNCTION: DATE/TIME FUNCTIONS.............................................................................................. 5-123 FUNCTION: SET DATE FORMAT ............................................................................................... 5-124 FUNCTION: SET DATE / TIME ................................................................................................... 5-125 FUNCTION: SET DATE ........................................................................................................ 5-126 FUNCTION: SET TIME ......................................................................................................... 5-127

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL CONTENTS

MODELS 9600/9601/9620/9621

FUNCTION: TRANSACTION TYPES ................................................................................................ 5-128 FUNCTION: ACCOUNT TYPES ........................................................................................................ 5-129

SECTION 6 - MAINTENANCE ........................................................................................................................... 6-1 CLEANING THE ENCLOSURE ..................................................................................................................... 6-2 CLEANING THE DISPLAY .......................................................................................................................... 6-2 CARD READER MAINTENANCE.................................................................................................................. 6-2 REPLENISHING THE RECEIPT PRINTER ........................................................................................................ 6-3

SECTION 7 - JOURNAL ENTRIES ..................................................................................................................... 7-1 JOURNAL ENTRIES ................................................................................................................................. 7-2

SECTION 8 - ERROR RECOVERY ..................................................................................................................... 8-1 INTRODUCTION ...................................................................................................................................... 8-2 ERROR RECOVERY ................................................................................................................................ 8-2 RESETTING THE CASH DISPENSER ............................................................................................................ 8-3

APPENDIX A - MECHANICAL COMBINATION LOCK INSTRUCTIONS ...................................................................... A-1 ABOUT THE DIAL ................................................................................................................................... A-2 UNLOCKING 3-NUMBER COMBINATIONS ..................................................................................................... A-2 TO LOCK ............................................................................................................................................. A-2 CHANGING THE COMBINATION .................................................................................................................. A-3

APPENDIX B - ELECTRONIC COMBINATION LOCK INSTRUCTIONS ......................................................................B-1 ENTERING COMBINATION ......................................................................................................................... B-2 CHANGING COMBINATION ........................................................................................................................ B-2 LOCKOUT FEATURE ................................................................................................................................ B-2 BATTERY REPLACEMENT ......................................................................................................................... B-2

APPENDIX C - WARRANTY AND REPAIR POLICIES/PROCEDURES ......................................................................C-1 PARTS-ONLY LIMITED MANUFACTURER’S WARRANTY ...................................................................................C-3 DISCLAIMER OF WARRANTIES ..................................................................................................................C-3 SHIPPING DAMAGE ................................................................................................................................C-4 AUTHORIZED INSTALLATION AND SERVICE PROVIDERS ...................................................................................C-4 TRITON’S TECHNICAL SERVICES DEPARTMENT ............................................................................................C-5 CONTACT INFORMATION ..........................................................................................................................C-6

INDEX ...................................................................................................................................................... I-1

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SECTION 1

INTRODUCTION

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 1 - INTRODUCTION

WHAT’S NEW IN ATM SOFTWARE RELEASE 4.1

MODELS 9600/9601/9620/9621

The newest release of ATM operating software, Version 4.1, offers several new features and benefits. These include:

• IMPROVED MONOCHROME AD GRAPHIC DISPLAY SUPPORT. The rendering of gray-scale images has been improved significantly. The availability of a more life-like rendering of monochrome graphics can make the use of these images a more appealing option in certain applications.

• 256-COLOR AD GRAPHIC DISPLAY SUPPORT. ATM Software Release 4.1 delivers support for the new 256-color display feature of Triton Systems ATMs. Ad Graphics screens can now be displayed using a richer palette of 256 colors.

• “MAC” DATA ECRYPTION SUPPORT. ATM Software Release 4.1 implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MAC-ing”. This feature provides increased protection for message traffic to and from the ATM. The SPED option (described next) is required to take advantage of MAC ing.

• SECURE PIN ENTRY DEVICE SUPPORT. The newest ATM EPROM upgrade, along with Software Release 4.1, support an optional feature of Triton Systems ATMs known as the Secure PIN Entry Device, or SPED. SPED is an encryption system that offers additional protection of the customer PIN during entry at the ATM keypad. SPED is an option, and is only required if MAC-ing support is desired.

• DATAPAK 3000 COMMUNICATIONS PROTOCOL SUPPORT. ATM Software Release 4.1 is DATAPAK 3000 protocol-compliant. This new capability enables the ATM to interface with des ignated DATAPAK intermediaries (in the Canadian market region), who in turn provide connec

tivity to the appropriate transaction processor. DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the transaction processor. This feature is only available for ATMs operating in Canada.

EPROM UPGRADE REQUIREMENT

The new features of ATM Software Release 4.1 require a corresponding upgrade to the Cash Dispenser’s EPROM chip, which is located on the Memory Module. The EPROM version re quired is SD02.01 or higher.

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_{MODELS 9600/9601/9620/9621}SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 1 - INTRODUCTION

WHAT’S IN THIS MANUAL

This manual describes all operating features of the following Single-Cassette Cash Dispensers:

1.) Model 9600. Front-access, UL291 Business Hours Service Listed.

2.) Model 9601. Rear-access, UL291 Business Hours Service Listed.

3.) Model 9620. Front-access, UL291 Level 1, 24-Hour Service Listed.

4.) Model 9621. Rear-access, UL291 Level 1, 24-Hour Service Listed.

Business Hours Service means that the currency should be removed from the dispenser and stored in a safe location when the business is closed to the public. Level 1, 24-Hour Service means that the dispenser can provide round-the-clock currency protection.

The front-access model Cash Dispensers allow access to the dispensing mechanism and currency cassettes from the interface panel side of the unit. The rear-access models allow equivalent access from the back of the unit.

The setup and operating procedures given in this manual are applicable to the Single-Cassette Cash Dispenser models listed above. If the Cash Dispenser you are using does not have the ability to perform some of the features described in this manual, it is because your processor does not sup port the feature or the dispenser was purchased without that particular option.

In this manual, the terms Cash Dispenser, Dispenser, or Terminal are used interchangeably, and refer to any of the Single-Cassette Cash Dispenser models listed above.

WHAT IS A CASH DISPENSER?

A Cash Dispenser offers your customers the standard services commonly available from an Auto matic Teller Machine (ATM), such as cash withdrawals, transfer of funds between accounts, and balance inquiries.

Once a withdrawal has been completed, the transaction processor (the organization that handles the connection between the terminal and the banking system “network”) automatically debits the customer’s account. The processor credits the merchant’s account for the amount of the with drawal plus any surcharge (if applicable) at the end of the business day.

As is typically the case with non-bank (“retail”-style) ATMs, the Cash Dispenser does not accept cash deposits.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 1 - INTRODUCTION

BALANCING DAILY TRANSACTIONS

MODELS 9600/9601/9620/9621

The Cash Dispenser keeps track of all transactions and provides simple printed reports to assist in maintaining accurate balance records. The DAY CLOSE function, for example, summarizes the transaction activities of the previous business day. The CASSETTE CLOSE function summarizes the activities since the cash cassette was last loaded.

The exact details of the closing procedure vary slightly, depending upon the sponsoring network. The closing procedures that are applicable in most cases are described in detail in Section 5, Man agement Functions.

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SECTION 2

FEATURES

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES

SINGLE-CASSETTE CASH DISPENSERS

MODELS 9600/9601/9620/9621

The general features of the Single-Cassette Cash Dispenser family are described in Table 2-1:

Table 2-1. Single-Cassette Cash Dispenser Features.

• Front access (models 9600/9620) and rear-access (models 9601/9621) models available. • UL 291 Business Hours Service (models 9600/9601) or Level 1 (models 9620/9621), 24-Hour Service models available.

• Uses an ordinary dial-up telephone line, instead of an expensive leased line.

• 2400 bps (bits-per-second) modem standard (optional 14400 and 33600 bps

modems available).

• Cassette holds approximately 2100 notes (actual capacity depends upon currency quality and thick ness) for maximum time between cash replenishment cycles.

• Storage tray integrated into note cassette holds rejected notes for safekeeping and ease of accountabil ity.

• Reliable friction-feed cash dispensing mechanism.

• High-capacity electronic journal can store up to 2045 of the most recent

transactions for later printout.

• Intuitive, user-friendly keypad and display interface.

• 320 x 240 dot resolution gray-scale (16 shades of gray) backlit Liquid Crystal

Display (LCD). Optional Color LCD display available.

• Flush-mounted magnetic dip-style card reader.

• Fixed-head thermal printer designed for quiet operation.

• Modular design for ease of maintenance.

Figures 2-1 through 2-5 show the various models of the 9600-

series family of Cash Dispensers.

NEW FEATURES

The version 4.1 release of terminal operating software pro

vides significant enhancements to the capabilities of the 9600-

series Cash Dispenser. These new features are summarized in

the following paragraphs.

• Improved Monochrome Graphic Display Support

The rendering of gray-scale images has been improved sig

nificantly. The availability of a more life-like rendering of

monochrome graphics can make the use of these images a more appealing option in certain applications.

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Figure 2-1. Model 9600 Cash Dispenser.

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MODELS 9600/9601/9620/9621

SECTION 2 - FEATURES

SIGN

PANEL

CONTROL PANEL

LOCK

DISPLAY

MAIN KEYPAD

SPEAKER

KEYPADS

RECEIPT PRINTER

CARD

READER BILL TRAY

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

CABLING ACCESS

OPENING

Figure 2-2. Model 9600 Front and Rear Views.

REAR ACCESS DOOR

DOOR LOCK COVER

CABLING ACCESS

OPENING

Figure 2-3. Model 9601 Front and Rear Views.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES

MODELS 9600/9601/9620/9621

CABLING ACCESS

OPENING

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Figure 2-4. Model 9620 Front and Rear Views.

Figure 2-5. Model 9621 Front and Rear Views.

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REAR ACCESS DOOR DOOR LOCK COVER

CABLING ACCESS OPENING

MODELS 9600/9601/9620/9621

SECTION 2 - FEATURES

• 256-Color Ad Graphic Display Support

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

ATM Software Release 4.1 delivers support for the new 256-color display feature of Triton Sys tems ATMs. Ad Graphic screens can now be displayed using a richer palette of 256 colors.

• MAC Data Encryption Support

ATM Software Release 4.1 implements support for the Message Authentication Code (MAC) data encryption protocol. This capability is typically referred to as “MAC-ing”. NOTE: This feature is currently only available in the Triton Standard version of ATM Software Release 4.1. Also, the SPED option (described below) is required to support MACing.

MACing Provides increased protection for message traffic to and from the ATM. • SPED PIN Entry Device Support

The newest ATM EPROM upgrade, along with Software Release 4.1, support an optional feature of Triton Systems ATMs known as the Secure PIN Entry Device, or SPED. Note that the SPED option is required in order to support MACing. SPED is an encryption system that offers addi tional protection for the customer PIN during entry at the ATM keypad.

• DATAPAK 3000 Communications Protocol Support

ATM Software Release 4.1 is DATAPAK 3000 protocol-compliant. This new capability enables the ATM to interface with designated DATAPAK intermediaries (in the Canadian market re gion), who in turn provide connectivity to the appropriate transaction processor. NOTE: This feature is only available for use in the Canadian market.

DATAPAK 3000 connectivity is typically faster and more cost-effective than a direct dial-up connection between the ATM and the transaction processor.

STANDARD FEATURES OF THE SINGLE-CASSETTE CASH DISPENSER The following paragraphs provide descriptions of the standard features of the Cash Dispenser. • Close Scheduling

This function enables the operator of the terminal to establish a time at which the terminal will automatically initiate a close operation with the processor. If only manual initiation of a close is desired, this feature can be turned off.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES

• Exit Message

MODELS 9600/9601/9620/9621

This feature allows a message to be displayed to the customer at the conclusion of a transaction. The content of the message is determined by the operator.

• Predial Capability

By initiating the call to the processor immediately after the PIN is keyed in, the actual transaction, once selected, can be completed more quickly. If desired, the predial capability can be disabled, in which case the call to the processor will not be made until after the customer actually chooses a transaction.

• Alarm Thresholds

NOTE: This feature must be used in conjunction with Triton Connect version 3.0 or later.

This feature enables the terminal to detect and automatically report the following conditions to a remote personal computer (PC) that is running Triton Connect (version 3.0 or later):

1.) The level of cash in the cassette has fallen below a pre-defined threshold. 2.) The number of journal entries has risen above a pre-defined threshold. 3.) Scheduled transfer of electronic journal data to a remote Triton Connect host computer. This time can be set at the terminal or via Triton Connect

• Transaction and Account Type Configuration

This feature enables the terminal operator to select the types of transactions (transfers or balance inquiries) or accounts (savings or credit card) that will be presented to the customer. This feature does not affect the availability of checking account withdrawal transactions, which are always presented.

• Electronic Journal

The Cash Dispenser features a solid state electronic journal, instead of the traditional mechani cal journal printer. The electronic journal is based on proven Triton technology and provides improved reliability and ease of use.

The details of each transaction are stored in the journal’s memory, and can be retrieved at a later date. When needed, just the information desired can be recalled and a printout of the records made.

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MODELS 9600/9601/9620/9621

SECTION 2 - FEATURES

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

Normally, journal data is printed by the unit’s receipt printer, but with the optional Triton Con nect software package the information can be sent to a remote PC (Personal Computer) for storage and subsequent analysis.

The information in the electronic journal is maintained in a safe and secure environment. The journal is physically located in the lower security cabinet of the unit, making it as secure as the cash itself. Even after a transaction record has been printed to the receipt printer, it can still be read and printed again. Old records are retained in the electronic journal until 2045 records have been stored, at which time the journal must be printed or cleared.

The software on the terminal makes it easy to retrieve stored information as often as necessary. From the operator’s standpoint, use of the journal is simple. All that is required of the operator is to do a PRINT JOURNAL command on a regular basis. Typically, the journal should be printed out whenever a DAY CLOSE is completed, although this is not a requirement.

When the PRINT JOURNAL command is selected, only the records acquired since the last PRINT JOURNAL command will be printed. Therefore, you don’t have to keep track of what record was printed last, because the terminal does it for you.

If the printed copy of a group of records is accidentally lost or destroyed, or the receipt printer runs out of paper before completely printing a group of records, it is a simple matter to reprint them, since they remain stored in the journal (until overwritten, as explained earlier).

• Distributor EPROM Access With Challenge

This feature provides increased security by allowing each distributor to select their own unique EPROM access code for each terminal they sell or service. Procedures for entering and chang ing the EPROM Access Code are contained in the Cash Dispenser Installation and Service Manual.

• Status Monitoring

This feature (not available with all versions of the terminal’s operating software) allows infor mation about the operational status of the terminal to be provided to the processor. The feature is activated using the terminal’s Management Functions.

• Language Option

The Cash Dispenser has a screen language option. This option allows the terminal user to select a preferred language (such as Spanish) when beginning an ATM transaction.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 2 - FEATURES

• International Monetary Support

MODELS 9600/9601/9620/9621

This feature allows installation and service personnel to select one of a number of monetary ^{symbols (such as C, ¢, $, ƒ, L, P_t.,}£, Q, ¥) that describe the type of currency that will be dispensed by the Cash Dispenser. The default symbol can be viewed and changed through the Management Functions.

• Six-Digit Amount Entry Fields

U.S. domestic versions of the terminal operating software allow up to six digits to be entered in all fields where a cash amount is expected. Some international versions of the software allow extended field-lengths (see Extended Fields).

• Receipt Printer Paper Low Option

This features allows the end user to determine whether or not the terminal is allowed to con tinue processing transactions when the receipt printer paper is low.

• Quad-Port Module

The Quad-Port Module is a serial interface board that provides four independently assignable and software configurable serial I/O ports. These ports are RS-232C compliant interfaces that can support baud rates through 33,600 baud.

The capabilities of the module are such that new Cash Dispenser features that require serial interfaces can readily be supported. The LED Sign is an example of an option that requires the Quad-Port Module.

• Memory Expansion Modules

To take advantage of the new graphics handling features of the Cash Dispenser, the terminal must be equipped with at least one Memory Expansion Module. Memory Expansion Modules are available with the following memory capacity:

1 Megabyte (Part Number 9600-0004)

2 Megabytes (Part Number 9600-0031)

4 Megabytes (Part Number 9600-0032)

Two Memory Expansion Modules can be installed in slots four and five of the terminal’s Electronic Enclosure.

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SECTION 2 - FEATURES Jumper Settings

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

Memory Expansion Modules have jumpers that must be installed in the right position to oper ate correctly. The Memory Expansion Module installed in slot 4 of the card cage must have the jumpers across pins 1 and 2 of J1 and J2. If a second Memory Expansion Module is installed, it will be put in slot 5 of the card cage. The jumpers on the second Module must be installed across pins 2 and 3 of J1 and J2.

Formatting a Memory Module

A Memory Expansion Module is formatted so that it is ready to accept downloaded files from the Triton Connect Host Computer. All Single-Cassette Cash Dispenser Memory Expansion Modules are shipped from the factory formatted. If it becomes necessary to format a Memory Expansion Module, it can be accomplished by two methods.

Formatting a Memory Expansion Module from a Triton Connect Host Computer

The first method uses Triton Connect to send a message to the terminal from the Triton Con nect Host Computer that tells it to format a Memory Expansion Module. It uses the Reformat Memory Options found in the Ad Graphics/File Manager folder of the Terminal Parameters Option in the Triton Connect Terminal Manager to format the Module. There are separate options to format memory modules 1 and 2.

Formatting a Memory Expansion Module at the Local Terminal

The Memory Expansion Modules can also be formatted from the local terminal through the Management Functions. Refer to Section 5, Management Functions, for procedures.

• AD Screens

An Ad Screen is a promotional or advertising graphic that is displayed on the Cash Dispenser LCD screen. It is displayed alternately with the Customer Welcome screen graphic (while the terminal is idle) and while a customer transaction is being processed. Triton Connect Software Release 1.8 or higher is required to support the use of AD Screens.

Triton Connect has the ability to format 16-bit color graphics for use in AD Screens (this requires the optional 16-color LCD display), to format monochrome graphics for use in receipt printouts, and to create text-based messages.

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MODELS 9600/9601/9620/9621

Once formatted, the graphics and text-based messages can be downloaded to a terminal by the Triton Connect host computer. The time of day a specific Ad Screen is displayed and the dura tion it will be displayed can also be controlled.

To display AD Screens a terminal must have at least one optional Memory Expansion Module installed. All Cash Dispensers can display text-based Ad Screens with no additional hardware.

• Text-Based AD Screens

Text-based AD Screens can be displayed to the customer while the terminal is performing a transaction. A maximum of four text-based ads can be displayed during the interval that the “Transaction Processing - Please Wait” message screen is being shown to the customer. Each ad consists of up to eight lines of text, and each ad can be displayed for an operator-specified duration. The messages are created and downloaded to the terminal using Triton Connect Software Release release 1.8 or above.

• Receipt Printer Graphics

Triton Connect Software Release 1.8 or higher allows a bit-mapped graphic image in “.bmp” format to be downloaded to the terminal. This graphic is printed on the receipt when the PRINTED GRAPHIC option is enabled through the Management Functions. This feature requires the addition of a Memory Expansion Module.

• Prize Coupons Option

The Cash Dispenser may be configured to award “prize coupons” to customers on a random chance or a withdrawal amount-determined basis. Coupons are awarded as printed messages presented to the customer on a separate receipt. The mes

sages consist of four lines of text, with up to 40 characters

in each line. The text of the message is entered from the

terminal’s keypad.

There are two methods of awarding coupons. The RAN

DOM approach awards coupons randomly within a speci

fied percentage range (such as 3% of transactions) set in

the management Functions.

The LEVEL approach awards a coupon to each customer

that withdraws an amount equal to or greater than a spe

cific dollar value that is set in the Management Functions.

Figure 2-6. Prize Coupons.

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SECTION 2 - FEATURES

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

When a coupon is awarded, the cash dispenser beeps a distinctive tone, displays a message to alert the customer and prints a coupon after the money is dispensed (but before the customer receipt is printed). The prize coupon is printed on a separate receipt and a full cut is made between the coupon and the customer receipt.

• Receipt Option

This feature gives customers the option of receiving or not receiving a receipt after completing a withdrawal transaction. The factory default for the RECEIPT OPTION is disabled, meaning a receipt will always be issued after each withdrawal transaction.

If the RECEIPT OPTION is enabled, the customer is given the option of choosing to receive or not receive a printed receipt at the end of the withdrawal transaction. If the customer fails to make a choice, the receipt will be printed automatically after a 40-second delay.

• Color Display Option

The Cash Dispenser can be equipped with an optional 16-color LCD display. As with the standard gray-scale display, the customer is guided through a transaction by selecting various options from menus that are presented on the LCD. Additionally, the terminal has the capabil ity of displaying promotional information (AD Screens) in color while it is idle or when the customer is waiting for a transaction to be completed.

• Triton Connect^tm

Triton Connect is an optional software package available through your service provider that facilitates remote data retrieval and monitoring of your Triton Systems Cash Dispenser. The advantages of this feature are reduced service calls and simplified terminal configuration changes, which in turn provides more immediate and economical service for you.

The Triton Connect software runs on a remote host computer, and uses standard dial-up tele phone lines to access and monitor the terminal. Triton Connect operates by dialing up the terminal and retrieving its data.

The Triton Connect host computer can monitor your Cash Dispenser 24 hours a day, seven days a week, and can receive an incoming call from the Cash Dispenser if there is a system error or service is required.

The Terminal Configuration options in the Management Functions area enable you to activate or deactivate Triton Connect access to the terminal.

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Key information about the status of the terminal is collected and stored at a central location by your service provider. With this data, customer transaction reports can be developed that make it easy to monitor your Cash Dispenser’s performance, schedule cash replenishment, and pro vide instant status for service dispatch should a problem occur.

• Extended Amounts

The standard length of a currency amount entry field is 6 characters in U. S. domestic versions of the terminal operating software. In some international applications this length is insufficient to allow the entry of the full range of monetary values available in the local currency type. The Extended Amounts feature allows the selection of 12-character currency amount entry fields for those applications that require it.

Once selected, the Cash Dispenser can accept the entry of extended amounts for customer withdrawal and transfer transactions. The feature is activated using the terminal’s Management Functions.

• LED Sign Option

This option consists of a display panel and associated hardware and firmware that enables a Cash Dispenser to display messages and animated themes using a variety of special effects. The LED Sign is available in either Lowtopper or Hightopper versions.

The LED Sign requires version 3.0 (or higher) Terminal Software, a Quad-Port Module, and a version SD01.04 (or higher) EPROM. To control the LED Sign, you will need Triton Con nect for Windows 95, version 1.9.1 or later. The LED Sign can also be operated using an op tional hand-held infrared remote control.

Specific instructions for operating the LED Sign are contained in the Triton Connect User Manual, or the LED Sign Remote Control Operation Manual, as applicable.

• Date/Time Format

This option allows the operator to select either MM/DD/YY or DD/MM/YY as the format the terminal will use when printing receipts and other reports.

• Dispense Counter

This features counts the number of bills that have been dispensed from the currency cassette and prints the total on the Receipt Printer Test report

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SECTION 3

OPERATION AND SETUP

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_{SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL}MODELS 9600/9601/9620/9621 SECTION 3 - OPERATION AND SETUP

BASIC OPERATION

This chapter describes the basic operation and setup of the Cash Dispenser. The procedures are applicable to any of the Single-Cassette Cash Dispensers in the model 9600/9601/9620/9621 prod uct line.

MENU-BASED OPERATION

The Cash Dispenser operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the screen keys located to the left and right of the display (see Figure 3-2). For the purpose of security many screens timeout after a preset time interval, usually 30 seconds. The timeout length may vary depending on the function being performed.

When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned to the function that was active prior to the timeout. If the user does not make a selection within an additional 30-second countdown period the Cash Dispenser will automatically go to the Customer Welcome screen.

Figure 3-1. The TOP MENU display.

When the unit is turned on, the dispenser will beep once and the Top Menu, shown in Figure 3-1, will appear on the display screen after a few seconds. From the Top Menu, you can either:

1.) Activate the Cash Dispenser to perform customer transactions by pressing the key next to CUSTOMER TRANSACTIONS.

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SECTION 3 - OPERATION AND SETUP

2.) Enter the Cash Dispenser system management area by pressing the key next to MANAGEMENT FUNC TIONS.

If you do not select a menu choice within 30 seconds the Cash Dispenser will automatically default to the Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transac tions shortly after power is restored).

KEYPAD OPERATION

The user interface of the Cash Dispenser consists of the LCD display and 24 rubber keys on three keypads. The primary menu navigation keys are arranged in two four-key groups, one group on either side of the LCD

SCREEN KEYS

ALPHANUMERIC KEYS

BLUE KEY

display. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD display.

Figure 3-2. Cash Dispenser Keypad.

All of the keys that a customer would use to conduct transactions have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act. To activate a key, press it until a beep is heard. If the key does not beep, it means that the key is not active for the current function, or the key was not pressed firmly enough.

The entry of numeric characters via the keypad is straightforward: simply press the desired key. However, in certain management function screens it may be necessary to enter alphabetic charac ters, a procedure that requires a little more explanation. On such screens a flashing cursor will be evident on the display, representing the location where the next character you enter will be dis played. To enter a letter or punctuation mark, you will first press the <BLUE> key, and then you will press the number that has the letter or other character you want.

Each of the numbered keys (<0> through <9>) has six characters available. See Figure 3-3, Alphanumeric Keypad, and Table 3-1, Keypad Characters. On most of these keys (<2> through <9>), the first three of the available characters are alphabetic, and are printed on the keycap above the number character. Two keys, the <0> and <1>, are different. The <0> key does not show any additional characters, while the <1> key shows two alphabetic characters (‘QZ’).

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_{SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL}MODELS 9600/9601/9620/9621 SECTION 3 - OPERATION AND SETUP

ABC

DEF

CANCEL

^{QZ 1 2 3}

GHI

PRS 7

JKL

TUV

MNO 6

WXY 9

CHANGE OK

Figure 3-3. Alphanumeric Keypad.

SRETCARAHCDAPYEK

X 2 1 X 3X 4X 5X 6X 1Q Z e S ~! @ cap 2A B C # $ % 3D E F ^ * _ 4G H I ( ) | 5J K L \ / " _{6M N O ; :}' _{)nepO(etouQelgniS} 7P R S ? < > 8T U V [ ] ñ _{9W X Y { }}' _{)esolC(etouQelgniS} 0, . - & = +

Table 3-1. Keypad Characters.

The first character on the first key (0-9) you press after the <BLUE> key will be displayed at the current cursor position. Pressing the same key repeatedly will cycle the displayed letter through the available character choices for that key (X1-X6). When the desired character is displayed, press the <RIGHT ARROW> key to ‘lock it in’ and move the cursor to the next position. Repeat these steps to enter the next character.

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SECTION 3 - OPERATION AND SETUP

The <RIGHT ARROW> and <LEFT ARROW> keys are used in most alphanumeric data entry situations. The <LEFT ARROW> is used to back up and erase a character. The <RIGHT ARROW> is used to lock in a character. These keys will auto-repeat if held down for more than one second.

The <CHANGE> key can be used to clear an entry and start over. The <CANCEL> key will abort the current transaction.

The keys located beside the display are called the Screen Keys. They are used in the selection of menu functions. A Screen Key is only active when a function or menu option name is displayed beside the key.

CHANGING TO MANAGEMENT FUNCTIONS

You can enter the terminal MANAGEMENT FUNCTIONS main menu screen by performing any one of the three procedures listed below:

1. The Customer Welcome screen shows an animation of a hand inserting and removing a card, with a message describing how to begin a transaction. If this screen is being dis played, press and hold down the <BLUE> key; while holding down the <BLUE> key, press the <1> key. Release both keys. After a moment the Top Menu screen (shown in Figure 3-1) will be displayed. Select the MANAGEMENT FUNCTIONS option.

2. Reset the Cash Dispenser by pressing and releasing the Reset Switch found on the front panel of the Memory Module, which is located in the card cage inside the upper enclosure of the terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.

3. Remove and then reapply power to the terminal using the ON/OFF switch located on the right side of the card cage inside the upper enclosure of the terminal. When the Top Menu is displayed select MANAGEMENT FUNCTIONS.

The Top Menu allows you to choose one of two options, CUSTOMER TRANSACTIONS or MANAGEMENT FUNCTIONS. Selecting CUSTOMER TRANSACTIONS changes the display to the Customer Welcome screen so the Cash Dispenser is ready to perform customer transactions. Selecting MANAGEMENT FUNCTIONS opens the password screen, which in turn provides ac cess to menus that are used for changing or viewing terminal parameters.

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Whenever the MANAGEMENT FUNCTIONS choice is selected, the Cash Dispenser will ask for a password to be entered. For a first-time configuration, enter the default MASTER PASSWORD of ’123456’ on the keypad and then press the <OK> key. This ‘default’ password will be valid until it is changed.

**NOTE**

The operator of the Cash Dispenser must change the MASTER PASSWORD to a new number when the installation is complete.

The Top Menu serves an alternative purpose in the event of a machine malfunction or other error condition. Such conditions are normally reported by an “OUT OF SERVICE” message screen. The typical response to this message is to reset the Cash Dispenser. After resetting the Cash Dis penser the Top Menu screen will display any applicable status messages and error code num bers.

The two options presented in such instances will be RESET ERROR and MANAGEMENT FUNCTIONS. Press RESET ERROR to attempt to clear the error, or enter the MANAGEMENT FUNCTIONS area, as desired. See Section 8, Error Recovery, for more information.

INITIAL CASH DISPENSER CONFIGURATION

There are a number of configuration parameters that must be set when a Cash Dispenser is in stalled. These parameters do not need to be set in any particular order, but they MUST be entered into the Cash Dispenser to enable customer transactions to take place. Once they are set, they are retained internally, even when the Cash Dispenser is turned off.

Detailed procedures describing the step-by-step setup of each terminal parameter are located in Section 5 of this manual.

• Terminal Number

The TERMINAL NUMBER is a unique string of alphanumeric characters (numbers and/or letters) that identifies your Cash Dispenser to the processor. The TERMINAL NUMBER is assigned to your Cash Dispenser by your processor

The TERMINAL NUMBER and TELEPHONE NUMBER MUST be set before the Cash Dis penser can go on-line and before the communications key can be downloaded.

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SECTION 3 - OPERATION AND SETUP

• Telephone Number

The Cash Dispenser communicates to your host processor over a dial up phone line. The phone number of the processor must be entered before live transactions can be performed.

• Surcharge Mode

Some networks allow a surcharge, or terminal fee, to be imposed on withdrawal transactions. If surcharges are in use on your network, you are required to notify the customer of the possi bility of an additional fee before the transaction is processed. The customer must be given a chance to cancel the transaction.

Setting the SURCHARGE MODE to ENABLED will cause the surcharge warning screen to be displayed after the customer’s card is inserted. The surcharge warning screen notifies the customer of a possible fee and its amount. The customer is given the opportunity to cancel the transaction at no charge or to accept the surcharge and continue with the transaction.

If your network does not allow surcharges, the SURCHARGE MODE must be set to DIS ABLED.

The amount of the surcharge is stored in the Cash Dispenser and displayed to the customer. The SURCHARGE AMOUNT displayed on the screen can be set manually via the SUR CHARGE AMOUNT menu. In some cases this value is downloaded from the processor at the same time the communications key is downloaded.

Manually changing the SURCHARGE AMOUNT to a different value does not automatically change the surcharge collected by the processor for a transaction. It will only change the surcharge in the surcharge-warning message shown to the customer and NOT the actual fee collected for the transaction, so be sure the values are the same AND are accurate!

• Multiple Amount

This is the value of the denomination of the cash in the currency cassette. It must be set to a value that is at least 1/50th of the MAXIMUM AMOUNT. For example, if the MAXIMUM AMOUNT is 500.00, then the MULTIPLE AMOUNT must be at least $10.00 ($20.00 would also work). A value of $5.00, however, could not be used unless the maximum amount was set no greater than $250.00 ($5.00 X 50=250).

The factory default for the MULTIPLE AMOUNT is $0.00.

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_{SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL}MODELS 9600/9601/9620/9621 SECTION 3 - OPERATION AND SETUP

• MAC Master/Working Keys

The MAC Master and Working keys are only used if an optional Secure Pin Entry Device (SPED) keypad has been installed and MAC-ing is being implemented.

The MAC MASTER KEY is used to decrypt the MAC WORKING KEY. Each key is a 16- character string, consisting of a combination of the digits 0-9 and the letters A-F. The MAC MASTER KEY may be injected from a personal computer (using a special floppy disk), or entered manually at the keypad.

• PIN Master/Working Keys

The PIN MASTER KEY is used to decrypt the PIN WORKING KEY. The Pin MASTER KEY was referred to as the MASTER KEY in previous versions of ATM operating software. The PIN WORKING KEY was referred to as the COMMUNICATIONS (COMMS) KEY. Each key is a 16-character string, consisting of a combination of the digits 0-9 and the letters A-F. The PIN MASTER KEY may be entered manually, or may be injected from a personal computer, using a special floppy disk. The PIN WORKING KEY may be entered manually or downloaded from the processor.

ADDITIONAL SETUP PARAMETERS

In addition to the configuration parameters described in the previous paragraphs, there are several other parameters that will need to be entered into the Cash Dispenser to complete its setup. The procedures for setting each of these parameters are found in Section 5 of this manual. Some param eters are processor-specific and may not be available for all locations.

• Maximum Amount

The maximum withdrawal limit must be entered into the Cash Dispenser before any transac tions can be completed. This number is the largest dollar amount allowed for a single with drawal transaction. The MAXIMUM AMOUNT may be set from $1 to $999 in increments of $1 and must be set to a multiple of the denomination of the currency in the cassette. Factory default is set to $500.00. The value must be a whole dollar amount only.

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SECTION 3 - OPERATION AND SETUP

Whenever a withdrawal transaction is processed, the amount entered or selected is compared to the MAXIMUM AMOUNT parameter. If the entry is larger, an error message warns the user and displays the maximum allowable amount. Additionally, the MAXIMUM AMOUNT cannot be more than 50 times greater than the denomination of the currency in the cassette.

The MAXIMUM AMOUNT entered into the Cash Dispenser DOES NOT override any maxi mum set by a network. The transaction will be sent to the network if the amount entered or selected is less than the maximum. The network must still approve the requested amount.

• Store Message

The Store Message consists of up to four lines of text that are printed at the top of each receipt and report. This message is typically used to print the store name, address and phone number.

• Marketing Message

The Marketing Message consists of up to four lines of text that are printed at the top of each receipt and report (if a Store Message is used, the Marketing Message is printed below it). This message can be used for advertising purposes, sales notifications, promotions, or other pur poses.

• Surcharge Owner

The name of the surcharge owner is stored in the terminal and printed on the receipt. • Terminal Owner

The name of the Terminal Owner is stored in the terminal and displayed to the customer in the surcharge-warning message.

• Welcome Message

The Welcome Message consists of three lines of text that are displayed on the Customer Wel come screen.

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• Language Option

This feature allows the terminal operator to select the language that is displayed to the cus tomer during a transaction, as well as the language in which the Management Functions are presented. A feature is also provided that gives the customer the option of selecting a preferred language. Also, some terminal software versions allow receipts to be printed using the non English language choice.

• Receipt Option

This feature allows the customer to select the option of receiving or not receiving a receipt at the completion of a transaction.

• Coupon Options

Coupons are used for promotional purposes. The owner of the Cash Dispenser can use the Coupon Options feature to issue printed coupons from the receipt printer. Coupons are is sued randomly (based on percentage) or whenever a customer uses the Cash Dispenser to withdraw more than a predetermined minimum amount of cash.

• Date/Time Format

This option allows the operator to select either MM/DD/YY or DD/MM/YY as the format the terminal will use when printing receipts and other reports.

SETUP PARAMETERS LISTING

Table 3-2, Single-Cassette Cash Dispenser Setup Parameters, lists all of the operator-configurable parameters accessible through the Management Functions. References to the specific pages in Section 5, Management Functions, are provided to help quickly locate the description and appli cable setup instructions for each parameter. In most cases the factory default value of each param eter is also provided.

Although many of the parameters have been set at the factory, it is important to verify that the settings are appropriate. Certain default values are merely ‘place holders’ and should be changed to reflect the actual settings and values required. Review the table and take the time to make the necessary changes and updates as needed to ensure the terminal is completely setup, customized for its intended application, and ready to operate.

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SECTION 3 - OPERATION AND SETUP

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_)ENOHPELET(N 6 ENO 8-5

8 M 6 DROWSSAPRETSA 1 4 5432 3-5 54 D E EDOCSSECCAKAPATA N 7 NO 8-5 9 A 4 DROWSSAPNOITARTSINIMD 9 5 5678 3-5 54 P F FFO/NOLAIDER O 8 F 8-5 P 6 SGNITTESRETNIR 4 C *9 DIEVRESUPMO 8-5

01 S 5 HTGNELTNIRPTE 3 83-5 74 D F EDOMLAI D 1 MT 9-5 11 L F REPAPTPIECERWO O 9 F 3-5 84 D T ETARLAI F 2 SA 9-5 21 P D SCIHPARGRETNIR E 0 ELBAN 4-5 94 B 0 ETARDUA 1 3 02 9-5

R 0 SNOPUOCEZIRPLEVEL/MODNA 5 M * GNIRTSPUTESMEDO 9-5 4 31 E * EGASSEMEZIRPLEVELRETN 4-5 2 SRETEMARAPLANIMRETEROM ₄₁EZIRPMODNARRETNE

_.EGASSEM* 34-5 15 A * TSARTNOC/EMULOVTSUJD 9-5 7 ₅₁NOPUOCELBASID/ELBANE

_DRAWAD 4 DELBASI 4-5 25 R D NOITPOTPIECE D 8 ELBASI 9-5 61 S 0 TNUOMAEZIRPLEVELTE $ 5 0.0 4-5 ₃₅NOTIRT(REBMUNYRAMIRP

_)TCENNOCN 0 ENO 01-5

71 S % %GNINNIWMODNARTE 0 64-5 ₄₅NOTIRT(REBMUNPUKCAB

_)TCENNOCN 1 ENO 01-5

C 5 SEGASSEMEGNAH 5 P E REBMUNMRALAYRAMIR N 3 NO 01-5

81 M * EGASSEMGNITEKRA 4-5 8 65 B E REBMUNMRALAPUKCA N 4 NO 01-5 91 S * SEGASSEMEGRAHCRU 4-5 9 75 E D KCABLLACELBASID/ELBAN E 5 ELBAN 01-5 02 W * EGASSEMEMOCLE 5-5 1 ₈₅NOTIRTELBASID/ELBANE

_TCENNOCD 6 DELBASI 01-5

12 S * RENWOEGRAHCRU 5-5 2 95 S D GNIROTINOMSUTAT D 8 ELBASI 01-5 22 E * EGASSEMTIX 5-5 3 06 H * EGASSEMTAEBTRAE 01-5 9 32 S * EGASSEMEROT 5-5 4 16 A D SNEERCSD E 2 ELBAN 11-5 42 T * RENWOLANIMRE 5-5 5 ₂₆-INUMMOCELBASID/ELBANE

_REDAEHNOITACD 3 DELBASI 11-5

_{S 3 SRETEMARAPLANIMRETTE 6}NOITACINUMMOCEGNAHC

_REDAEH* 311-5

52 S E #LANIMRETTE N 7 NO 5-5 46 A F FFO/NOSDLOHSERHTMRAL O 5 F 11-5 62 S % TNECREPEGRAHCRU 0 06-5 56 S * DLOHSERHTHSACWOLTE 11-5 6 72 L R NOITCELESRETAERG/RESSE L 0 ESSE 6-5 66 S * DLOHSERHTLANRUOJTE 11-5 7 82 E D EGRAHCRUSELBASID/ELBAN D 1 ELBASI 6-5 76 S * LANRUOJDELUDEHCSTE 11-5 8 92 S G NOITACOLEGRAHCRU B 2 NINNIGE 6-5 86 V * SNOITPOYFIDOM/WEI 11-5 9 03 B E OSIKCOL ’S N 3 NO 6-5 NOITARUGIFNOCLANIMRET

13 S 0 TNUOMAEGRAHCRU $ 5 0.0 6-5 96 S Y TAMROFETADTE M 4 Y/DD/M 21-5 23 L D YCNERRUCWO E 7 ELBAN 6-5 07 S A ETADTE N 5 / 21-5 33 I * YCNERRUCLANOITANRETN 6-5 8 17 S A EMITTE N 6 / 21-5 43 M 0 TNUOMAMUMIXA $ 9 0.005 6-5 27 T N SEPYTNOITCASNAR O 821-5 53 M 0 TNUOMAELPITLU $ 0 0.0 7-5 37 A N SEPYTTNUOCC O 921-5 .SNOITCNUFESEHTROFSTLUAFEDYROTCAFEHTNONOITAMROFNIROF,SNOITCNUFTNEMEGANAM,5NOITCESOTREFER*

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INC.

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SECTION 4

HANDLING CASSETTES

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 4 - HANDLING CASSETTES

MEDIA CONDITION

MODELS 9600/9601/9620/9621

Documents loaded into the currency cassette must be in “fit” condition if a high level of perfor mance (low reject and failure rate) is expected from the Cash Dispenser. “Fit” documents are defined as those that do not possess any of the defects listed below:

Used Currency

“Fit” used currency does not possess any of the following defects:

Sticky substances on the surface of the paper.

Tears extending more than 1/2” from the edge of the currency.

Tears, holes, or missing sections in the body of the currency.

Tape on the surface of the currency used for repairing, patching or any other purpose. Staples, pins, or any other foreign objects attached to the currency.

Corner folds of a size greater than 1/2” on either axis.

Two or more sheets of currency joined by any means.

Nearly new currency which has been excessively crumpled or crinkled. New or Uncirculated Currency

“Fit” new or uncirculated currency does

not possess any of the following defects:

All the conditions listed above for

used currency.

Excessive bowing due to conditions of

packing and storing. Any curvature greater than 1/8” is unacceptable. If notes are bowed, the loading orientation must be as shown if Figure 4-1.

New or uncirculated currency must be “burst” and fully separated prior to

loading into cassettes.

REPLENISHING CASSETTES

1. Open the Cash Dispenser security container via the enclosure lock on the front of the unit. The combination lock must then be opened to gain access to the security container.

TRITON SYSTEMS, INC.

4-2

1/8”

If the Cassette is to be loaded with bowed notes, the direction of the bow must be as shown and not exceed 1/8” (in a relaxed state).

Figure 4-1. The orientation of bowed notes.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 4 - HANDLING CASSETTES

2. To remove the cassette, grasp the handle on the front of the Cash Dispenser mechanism with one hand while holding the mechanism in place with the other hand (See Figure 4- 2) and pull sharply.

***CAUTION***

Do not allow the cassette to swing freely when it is pulled out. It may strike a near

by object or person causing damage to or injury to what it strikes.

3. The cassette must be primed with the cassette key before it can be inserted onto the loading tray. Insert the key and turn clockwise to show the green indicator in the window on the side of the cassette. Refer to Figure 4-3 and Figure 4-4.

***CAUTION***

If red is indicated in the window on the side of the currency cassette, never attempt to insert the cassette into the Cash Dispenser or the loading tray.

4. Place the cassette onto the loading tray with the back of the cassette facing the probes on the tray as shown in Figure 4-4. The shutter is unlocked as the cassette is pushed into the probes.

5. Lift the cassette lid to expose the reject tray as shown in Figure 4-5. Remove any rejected notes. Lift the reject tray to gain access to the currency compartment.

KEY

Figure 4-2. Removing a cassette from the Cash Dispenser.

Figure 4-3. Priming the cassette.

Figure 4-4. Currency cassette on a loading tray.

LOADING TRAY

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 4 - HANDLING CASSETTES

6. Pull the packer plate to the rear of the cassette

MODELS 9600/9601/9620/9621

REJECT

(away from the shutter) until it locks to the white packer plate latch as shown in Figure 4-6. It will be necessary to push down on the packer plate latch to lock the packer plate in place. The packer plate will be held in this position until the lid is closed or the latch is released by pushing it down. Be careful not to release the packer plate onto your fingers.

7. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency. This will allow the packer plate to compress the cur

_{TRAY CASSETTE LID}

Figure 4-5. Cassette showing the reject tray.

rency as shown in Figure 4-7. If you are chang ing the denomination of the bills in the cassette, you must change the MULTIPLE AMOUNT pa rameter in the Cash Dispenser to match (refer to Section 5 - Management Functions for proce dures). Release the packer plate and lower the reject tray and the lid. The cassette can now be removed from the loading tray by sliding it for ward.

8. Verify that the cassette is primed. Be certain the

PACKER PLATE

PACKER PLATE LATCH

green indicator is showing in the window below the key. Install the cassette into the Cash Dis penser as shown in Figure 4-8 by placing the cas sette guides on the dispensers’ rails and firmly pushing the cassette in until it locks in place.

9. Close and lock the Cash Dispenser.

TRITON SYSTEMS, INC.

4-4

Figure 4-6. Packer plate latched at the rear of the cassette.

_{CURRENCY PACKER PLATE}

Figure 4-7. Packer plate released with currency in place.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 4 - HANDLING CASSETTES

Figure 4-8. Installing the cassette into the

dispensing mechanism.

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SECTION 5

MANAGEMENT FUNCTIONS

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS INTRODUCTION

MODELS 9600/9601/9620/9621

This section describes the MANAGEMENT FUNCTIONS available for controlling the Cash Dispenser. When the CUSTOMER WELCOME screen is displayed, you can access the MANAGEMENT FUNCTIONS menu by following the procedure described next.

ACCESSING THE MANAGEMENT FUNCTIONS MENU

1.) Press and hold down the <BLUE> key; while holding down the <BLUE> key, press the <1> key. Release both keys. After a moment the Top Menu will be displayed.

2.) At the Top Menu (see figure below), select MANAGEMENT FUNCTIONS.

The TOP MENU Screen.

3.) Enter the MASTER or ADMINISTRATION password at the Password Entry display (see figure below). The factory default MASTER PASSWORD is ‘123456’. The factory default ADMINISTRATION PASSWORD is ‘987654’.

The PASSWORD entry screen.

When a valid password is entered, the MANAGEMENT FUNCTIONS menu (see the figure on the next page) will be displayed. Once you have entered the MANAGEMENT FUNCTIONS Menu you may perform any of the functions allowed by the type of password used.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

The MANAGEMENT FUNCTIONS Screen.

The ADMINISTRATION password allows access to a limited group of functions such as CLOSE, DIAGNOSTICS, etc. The MASTER PASSWORD allows access to all functions performed with the ADMINISTRATION password plus access to the Cash Dispenser configuration functions.

Each MANAGEMENT FUNCTION description will include the function name, instructions for accessing the function, a factory default value (if applicable) and any error conditions associated with the use of the function.

FUNCTION AVAILABILITY

Some function screens or options described on the following pages may be present but not accessible on your Cash Dispenser. In these cases when you attempt to access the function you will receive a message informing you that the feature or hardware required to support it is not available.

In other cases a function screen or option described here may not even be present in the Management Functions for your particular Cash Dispenser. In such cases this is because the function is not available in the version of terminal operating software currently loaded in the unit.

You may also notice that the factory default values for some functions on your terminal may differ from the values shown in this manual. Again, this is because versions of the terminal operating software customized for a particular processor may require non-standard default values for some parameters.

MANAGEMENT FUNCTIONS CHART

The chart on the next page shows the organization of the various Management Functions. You can use this chart to quickly navigate to a particular function, or simply to see how functions are grouped and related together at different “levels” of the menu structure.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

Management Functions Chart

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MODELS 9600/9601/9620/9621

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: MANAGEMENT FUNCTIONS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select the MANAGEMENT FUNCTIONS option

from the Top Menu (see page 5-2 for instructions

on how to access the Top menu).

DESCRIPTION:

The MANAGEMENT FUNCTIONS menu allows the terminal operator to access the following functions:

1.) CLOSE

2.) DIAGNOSTICS

3.) LANGUAGE/IDIOMA

4.) JOURNAL

5.) PASSWORD MAINTENANCE

6.) TERMINAL CONFIGURATION

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: CLOSE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select the CLOSE option from the MANAGEMENT FUNCTIONS screen to view the options available from the SELECT CLOSE FUNCTION menu.

DESCRIPTION:

MODELS 9600/9601/9620/9621

The SELECT CLOSE FUNCTION menu allows the terminal operator to perform the following functions:

1.) SCHEDULE CLOSE

2.) TRIAL CASSETTE BALANCE

3.) TRIAL CLOSE

4.) DAY CLOSE

5.) SEND TERMINAL TOTALS

6.) ENTER QTY. IN CASSETTE

7.) CASSETTE CLOSE

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SCHEDULE CLOSE

FACTORY DEFAULT: OFF

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT

FUNCTION screen.

2.) Select SCHEDULE CLOSE.

DESCRIPTION:

This function allows you to turn on or off the SCHEDULE CLOSE feature. It also provides access to the CHANGE SCHEDULE function, which allows you to specify the time of day when a CLOSE process will be automatically initiated (if the SCHEDULE CLOSE feature is turned ON). When the feature is turned OFF, the close procedure must be initiated manually.

The current state of the SCHEDULE CLOSE feature is shown as either ON or OFF in the label on the left-hand side of the display. Press the button next to this label to toggle the state of the feature between ON and OFF.

NOTE: The close information will be written to the Electronic Journal, allowing it to be printed out, or retrieved by a remote computer equipped with Triton Connect software (version 3.0 or later). Day Close reports initiated by this function will not be printed by the receipt printer.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: CHANGE SCHEDULE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT

FUNCTION screen.

2.) Select SCHEDULE CLOSE.

3.) Select CHANGE SCHEDULE.

DESCRIPTION:

MODELS 9600/9601/9620/9621

This function is used to set the time, in hours and minutes, at which the terminal will automatically initiate contact with the processor and perform a close operation. The time is entered in the form ‘HH:MM:SS’ (hours, minutes, seconds). Do not enter the ‘:’ characters separating the fields, just the fields themselves. Press CLEAR to erase everything and start over. Press the BACKSPACE key to back up and erase a single character. Press QUIT to escape without doing anything. Press SET TIME to load the entered time into the clock.

The Cash Dispenser will not let you enter an invalid number for hours or minutes. The clock will properly handle the rollover to the year 2000.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TRIAL CASSETTE BALANCE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT

FUNCTION screen.

2.) Select TRIAL CASSETTE BALANCE.

DESCRIPTION:

Selecting this function prints a receipt

summarizing activity on the cassette since the last

CASSETTE CLOSE was performed. The totals

are not cleared (set to zero) or reported to the host

during a trial cassette close.

The following information is provided:

1.) START. Includes the starting quantity of notes

in the cassette, and the total value of this quantity.

2.) DISPENSED. Shows the number of notes that

have been dispensed and the value of this quantity of notes.

Sample TRIAL CASSETTE CLOSE receipt.

3.) REMAINING. Shows the number of notes remaining in the cassette, and the total value of these notes.

4.) VALUE OF EACH DOC. The denomination of the notes in the cassette. 5.) TRANSACTIONS. The number of transactions that have occurred since the last. 6.) REJECTS. The number of reject events. Rejects can involve more than a single note per event. ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TRIAL CLOSE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT

FUNCTIONS screen.

2.) Select TRIAL CLOSE.

DESCRIPTION:

The TRIAL CLOSE function is used during the

daily close procedure. It does the same thing as

DAY CLOSE, except that the totals are not

cleared.

The report printed by the TRIAL CLOSE is used

to balance your Cash Dispenser before you

actually balance with your processor. It contains

information obtained from the processor and

information that is obtained from the terminal

itself.

Typically, you would do a TRIAL CLOSE to get

the totals from the Cash Dispenser.

MODELS 9600/9601/9620/9621

The report shows the total number of customer transactions (Withdrawals, Inquiries and

Sample TRIAL DAY CLOSE receipt.

Transfers) recorded by the host processor and the terminal since the last Day Close was performed. The two-column format allows the host and terminal totals in each category to be easily compared. The ‘Settlement $’ value is the host processor’s record of the total currency dispensed from the terminal since the last Day Close was performed.

ERROR CONDITIONS:

A call to the processor host computer is required to complete the operation. If the call to the host is not completed successfully, a warning (***HOST TOTALS NOT RECEIVED***) will be printed on the report.

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MODELS 9600/9601/9620/9621

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: DAY CLOSE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT

FUNCTIONS screen.

2.) Select DAY CLOSE.

DESCRIPTION:

The DAY CLOSE Function is used to complete daily balancing of the Cash Dispenser with the processor. The DAY CLOSE is performed to clear the totals and switch to the next business day. This function prints a report summarizing all of the activity done by the Cash Dispenser since the last DAY CLOSE was completed. The information includes a total of all transactions.

This function also calls your host processor’s computer and

commands it to download the totals it has accumulated for

the current business day.

The DAY CLOSE is normally completed as the final step in

the daily balancing process. The DAY CLOSE report is

printed to the receipt printer. The TRIAL CLOSE function

does the same thing as the DAY CLOSE, except that the totals

are not cleared. See the TRIAL CLOSE function for more

information.

NOTE: If the DAY CLOSE is not performed at the same

time as the processors’ day close, the host and terminal

totals may not match.

Sample DAY CLOSE receipt.

ERROR CONDITIONS:

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SEND TERMINAL TOTALS

FACTORY DEFAULT: OFF

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT

FUNCTION screen.

2.) Select SEND TERMINAL TOTALS.

DESCRIPTION:

MODELS 9600/9601/9620/9621

This function allows you to turn on or off the REPORT TERMINAL TOTALS feature. When the feature is turned ON, the terminal will send accumulated totals information to the processor during the close operation. Terminal totals include the total value of all withdawal, inquiry and transfer transactions that have occurred since the last close operation (see the description of the DAY CLOSE function for additional information).

The current state of the SEND TERMINAL TOTALS feature is shown as either ON or OFF in the label on the left-hand side of the display. Press the button next to this label to toggle the state of the feature between ON and OFF.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ENTER QTY. IN CASSETTE

FACTORY DEFAULT: ‘0’

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT

FUNCTION screen.

2.) Select ENTER QTY. IN CASSETTE.

DESCRIPTION:

The ENTER QTY. IN CASSETTE function allows entry of the number of documents in the cassette. This number is used as a starting point for the cassette close report, the Dispense Counter value on the Receipt Printer Report and the Low Cash Threshold feature. Enter the total number of documents in the cassette and press <OK>.

NOTE: Enter the number of documents placed in a cassette, not the value of those documents. ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: CASSETTE CLOSE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select CLOSE from the MANAGEMENT

FUNCTION screen.

2.) Select CASSETTE CLOSE.

DESCRIPTION:

The CASSETTE CLOSE function is used to complete the balancing of a specific currency cassette of the Cash Dispenser. This function prints a report summarizing all activity on the Cash Dispenser for the selected cassette since the last CASSETTE CLOSE was completed. The report includes a total of all transactions.

The CASSETTE CLOSE is normally completed as the final step in balancing the currency cassette before removing it to be replenished. The CASSETTE CLOSE report is printed to the Receipt Printer. Completing a CASSETTE CLOSE clears the cassette total from the Cash Dispenser.

MODELS 9600/9601/9620/9621

NOTE: The Cassette Close operation also resets the number of bills loaded in the cassette to zero (0). After performing a cassette close, use the “ENTER QTY IN CASSETTE” function to enter the number of bills in the cassette.

ERROR CONDITIONS:

Sample CASSETTE CLOSE receipt.

There are no error conditions directly associated with this function.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: DIAGNOSTICS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select DIAGNOSTICS from the MANAGEMENT

FUNCTIONS screen.

DESCRIPTION:

Select one of the following to perform the appropriate DIAGNOSTICS test:

• Select STATUS to determine the operational status of the Cash Dispenser. • Select PURGE to complete a PURGE cycle on the dispensing mechanism. • Select TEST DISPENSE to perform a combined dispense and reject operation on the dispensing mechanism.

• Select FORMAT MEMORY EXPANSION CARD to erase the contents of a memory Expansion Card and to prepare the card to receive new data.

• Select the TEST RECEIPT PRINTER option to test the operation of the Receipt Printer. • Select the VERSION #’S option to display a screen that provides version numbers for the various components of the terminal operating software.

• Select the MORE DIAGNOSTICS option to access the following diagnostic functions: • RESET/TEST MODEM. Select this option to verify that a modem is installed and that it is capable of being configured.

• SCAN CARD. Select this option to to verify that a customer’s ATM or credit card can be read by the terminal card reader.

NOTE: The diagnostics options do not have a time-out associated with them. You must manually exit the diagnostics mode when you are finished.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: STATUS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGE

MENT FUNCTIONS screen.

2.) Select the STATUS option.

DESCRIPTION:

MODELS 9600/9601/9620/9621

The STATUS command is used to check the status of four functional areas of the dispensing mechanism. These areas are the current Status of Count Sensors, the current Double Detect status, the current average thickness of the documents being dispensed, and the current average length of the documents being dispensed. Any of the following sets of return codes will indicate that all of the areas are operating normally:

1.) ‘40 50 40 36’

2.) ‘50 50 40 36’

3.) ‘44 50 40 36’

4.) ‘54 50 40 36’

The cancel button must be pressed to return to the diagnostic’s menu.

ERROR CONDITIONS:

If any code other than what is indicated above is displayed contact your service provider for assistance.

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MODELS 9600/9601/9620/9621

SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: PURGE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGE

MENT FUNCTIONS screen.

2.) Select the PURGE option.

DESCRIPTION:

The purge command instructs the dispenser to remove all documents from the feed path. When the purge command is used to clear the feed path following a jam or failure of the dispenser, some or all of the notes may pass out of the exit slot depending on their location and the fault condition. The return code for a successful Purge is ‘20 20 20’. Press the cancel key to return to the diagnostics menu.

ERROR CONDITIONS:

If any code other than ‘20, 20, 20’ is displayed contact your service provider for assistance.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TEST DISPENSE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGE

MENT FUNCTIONS screen.

2.) Select the TEST DISPENSE option.

DESCRIPTION:

MODELS 9600/9601/9620/9621

This command instructs the dispensing mechanism to dispense one note from the cassette into the reject box. This test exercises the dispenser without sending notes out the exit. A return code of ‘20 20 21’ indicates a successful test dispense. Press the cancel key to return to the diagnostics menu.

ERROR CONDITIONS:

If any code other than ‘20 20 21’ is displayed contact your service provider for assistance.

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SINGLE-CASSETTE CASH DISPENSER OPERATION MANUAL

SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: FORMAT MEMORY EXP. CARD

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGE

MENT FUNCTIONS screen.

2.) Select the FORMAT MEMORY EXPANSION

CARD option.

DESCRIPTION:

All Memory Expansion Cards are shipped from the factory formatted and ready to accept downloaded Ad Graphics files. Normally, it will only be necessary to format a memory Expansion cardto erase the existing files, or in the event a file becomes corrupted. If it becomes necessary to format a Memory Expansion Card, it can be accomplished from either the local terminal or through commands downloaded from a Triton Connect Host Computer.

CAUTION: Formatting a Memory Expansion Card will erase all files stored on the card. Do not format a Memory Expansion Card unless you have the capability to download files to the terminal.

When the SELECT MEMORY CARD TO FORMAT screen is displayed, the options that are made available are MEMORY CARD 1 or MEMORY CARD 2. Selecting either will begin the formatting process.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TEST RECEIPT PRINTER

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGE

MENT FUNCTIONS screen.

2.) Select the TEST RECEIPT PRINTER option.

DESCRIPTION:

MODELS 9600/9601/9620/9621

This command will print two lines of text on the receipt printer and then advance and cut the paper. The text should be 42 characters wide. The remainder of the information on the TEST RECEIPT PRINTER print out is terminal configuration data. If the printer test fails to print two lines of 42 characters, fails to advance the paper, or fails to cut the paper, contact your service provider for assistance. A return code of ‘00’ indicates a successful printer test. Press the cancel key to return to the DIAGNOSTICS main menu.

Sample RECEIPT

PRINTER test results.

ERROR CONDITIONS:

If any code other than ‘00’ is displayed contact your service provider for assistance.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: VERSION #’S

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGE

MENT FUNCTIONS screen.

2.) Select the VERSION #’S option.

DESCRIPTION:

This function displays the version information for the terminal software that is running in the Cash Dispenser. Normally you do not need to access this function unless you are asked to by service personnel.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: MORE DIAGNOSTICS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGE

MENT FUNCTIONS screen.

2.) Select the MORE DIAGNOSTICS option.

DESCRIPTION:

MODELS 9600/9601/9620/9621

This screen allows you to select additional diagnostics functions. The functions available are RESET/TEST MODEM, which performs a functional test of the modem hardware, and SCAN CARD, which enables you to test a customer’s ATM or credit card for proper operation in the terminal card reader.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: RESET/TEST MODEM

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGE

MENT FUNCTIONS screen.

2.) Select MORE DIAGNOSTICS.

3.) Select the RESET/TEST MODEM option.

DESCRIPTION:

This test confirms that the CPU Module can communicate with the modem and that the modem can be configured. This test does not test the ability of the modem to communicate on the phone line. If the RESET/TEST MODEM TEST fails, contact your service provider for assistance. Press the cancel key to return to the diagnostic’s menu.

If the test is successful, the following message screen will be displayed:

ERROR CONDITIONS:

If the test fails, an error message will be displayed.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SCAN CARD

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select DIAGNOSTICS from the MANAGE

MENT FUNCTIONS screen.

2.) Select MORE DIAGNOSTICS.

3.) Select the SCAN CARD option.

DESCRIPTION:

MODELS 9600/9601/9620/9621

The SCAN CARD function reads a card and displays the information imprinted on its magnetic strip. This can be done on a customer card that doesn’t seem to work in the Cash Dispenser. If the customer complains of card read errors, first make sure that he or she is inserting the card correctly. Then try to read the card with SCAN CARD. If the card can be read properly, the information from track 1 and track 2 will be displayed. A card need only have a readable track 2 to operate successfully in the Cash Dispenser.

A series of prompt screens direct the user to first INSERT the card to be scanned (shown above) and then to REMOVE it, after which the results of the scan are presented, as shown in the following:

ERROR CONDITIONS:

If the card is damaged or not a standard format, the screen will display an error message. If this happens, the card cannot be used for transactions on the Cash Dispenser.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: LANGUAGE/IDIOMA

FACTORY DEFAULT: Country-specific

ACCESS INSTRUCTIONS:

Select the LANGUAGE/IDIOMA option from the

MANAGEMENT FUNCTIONS screen to view

the additional options available.

DESCRIPTION:

This function provides access to the options that control the language that is displayed on the Cash Dispenser LCD Display. Current language options include English or Spanish (certain international versions of terminal software provide a French option instead of Spanish), and a customer option feature enables or disables customer-selection of the language in which text is presented on the LCD display.

1.) ENGLISH / INGLES

2.) SPANISH / ESPANOL

3.) ENABLE CUST. OPTION

4.) DISABLE CUST. OPTION

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ENGLISH/INGLES

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select the LANGUAGE/IDIOMA option from the MANAGEMENT FUNCTIONS screen.

2.) Select the ENGLISH/INGLES option.

DESCRIPTION:

MODELS 9600/9601/9620/9621

Choosing this function when the DISABLE CUST. OPTION is selected will set the LCD screen to display only English text during a transaction.

Choosing this function when the ENABLE CUST. OPTION is selected will present customer transaction text in English initially, but will allow the customer to choose English or Spanish (or French for some versions of terminal software).

In addition to the customer transactions taking place in the English language, all Management Functions will be presented in English. All receipts will be printed in English text, as well.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SPANISH/ESPANOL

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select the LANGUAGE/IDIOMA option

from the MANAGEMENT FUNCTIONS screen.

2.) Select the SPANISH/ESPANOL option.

DESCRIPTION:

NOTE: Some versions of international software replace the Spanish language option with French.

Choosing this option when the DISABLE CUST. OPTION is selected will display only Spanish text during a transaction.

Choosing this option when the ENABLE CUST. OPTION is selected will give the customer the option of completing the transaction in either English or Spanish.

In addition to the transaction taking place in the Spanish language, all Management Functions will be presented in Spanish.

Some terminal software versions support the printing of receipts in Spanish. ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ENABLE/DISABLE CUST. OPTION

FACTORY DEFAULT: ‘OPTION IS: DISABLED’

ACCESS INSTRUCTIONS:

1.) Select the LANGUAGE/IDIOMA option from the MANAGEMENT FUNCTIONS screen.

2.) Select either option, as appropriate:

• ENABLE CUST. OPTION.

• DISABLE CUST. OPTION.

DESCRIPTION:

MODELS 9600/9601/9620/9621

If the mode is ENABLED, the customer will be offered a bilingual screen instructing them to select a desired language (currently English and either Spanish or French depending upon software version) for the transaction. If the mode is DISABLED, the customer will not be offered this option.

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: JOURNAL

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select JOURNAL from the options available at the

MANAGEMENT FUNCTIONS screen.

DESCRIPTION:

Select the JOURNAL function from the MANAGEMENT FUNCTIONS screen to:

1.) PRINT THE JOURNAL

2.) CLEAR JOURNAL

3.) PRINT THE LAST X ENTRIES

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: PRINT JOURNAL

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select JOURNAL from the options available

at the MANAGEMENT FUNCTIONS screen.

2.) Select the PRINT JOURNAL option to print all unaudited records stored in the Electronic Journal.

DESCRIPTION:

MODELS 9600/9601/9620/9621

The PRINT JOURNAL command is used to automatically print out any journal entries collected since the last time the journal was printed. ALL journal records will be printed, whether there are 1 or 2045 records. This command should be used regularly to print the audit trail of the terminal. This information should be maintained in case of an inquiry by a customer, and can also be useful in certain troubleshooting situations.

When this command is run, all unaudited records in the Electronic Journal are immediately sent to the receipt printer, and subsequently marked as audited. Any record printed in this fashion will not be printed again by this command, although it can be printed using the PRINT LAST X ENTRIES command. When the journal has finished printing, the SELECT JOURNAL FUNCTION screen will be displayed.

ERROR CONDITIONS:

If the operation fails, an error message will be displayed.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: CLEAR JOURNAL

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select JOURNAL from the options available at

the MANAGEMENT FUNCTIONS screen.

2.) Select the CLEAR JOURNAL option to mark

all journal entries stored in the Electronic Journal

since the last time the CLEAR JOURNAL or

PRINT JOURNAL functions were completed.

DESCRIPTION:

The CLEAR JOURNAL command is used to mark all unprinted records in the journal as ‘audited’. This means that they will not be printed out the next time a PRINT JOURNAL command is performed. Audited records are not erased. They are marked as if they had been printed. When this function is selected, a confirmation screen prompts the user to answer YES, CLEAR to continue with operation or NO, CANCEL to quit. If the user answers YES, CLEAR, the following screen will be displayed:

When the journal has been cleared, the SELECT JOURNAL FUNCTION screen will be displayed. Note that even after this command has been completed, records are still available for printing by using the PRINT LAST X ENTRIES command.

ERROR CONDITIONS:

If the operation fails, and error message will be displayed.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: PRINT LAST X ENTRIES

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select JOURNAL from the options available

at the MANAGEMENT FUNCTIONS screen.

2.) Select the PRINT LAST X ENTRIES option to print the last X (where ‘X’ is a number from 1 to

2045) entries stored in the Electronic Journal.

DESCRIPTION:

MODELS 9600/9601/9620/9621

This command is used to reprint records from the Electronic Journal, either before or after they have been audited using the CLEAR JOURNAL or PRINT JOURNAL commands. Records printed out using this command are not marked in any way. This command will not affect the operation of the PRINT JOURNAL command.

This command is used for several purposes. It can be used to reprint records for which the paper trail has been lost or destroyed. It can also be used to print out records before they are audited, for diagnostic purposes.

When using this command, the user is prompted to enter the number of the most recently collected records to be printed. It always operates on the last ‘X’ entries. If an operator needs to see a transaction that happened about 10 records earlier, entering ‘l3’ a the prompt will cause the last 13 records to be printed, but not cleared, from the buffer. This will ensure that the transaction in question is printed.

Subsequent uses of this command are not cumulative. No pointer is maintained that ‘moves’ each time this command is run. It always operates on the LAST X ENTRIES.

ERROR CONDITIONS:

Entering a number greater than the number of records in the buffer memory of the journal will cause all records to be printed. The buffer memory can contain up to 2045 records at any one time.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: PASSWORD MAINTENANCE

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select the PASSWORD MAINTENANCE option

from the MANAGEMENT FUNCTIONS screen.

DESCRIPTION:

The PASSWORD MAINTENANCE Function of MANAGEMENT FUNCTIONS menu allows access to menus for viewing and changing the following:

1.) MASTER PASSWORD

2.) ADMINISTRATION PASSWORD

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: MASTER PASSWORD

FACTORY DEFAULT: ‘123456’

ACCESS INSTRUCTIONS:

1.) Select the PASSWORD MAINTENANCE

option from the MANAGEMENT FUNCTIONS

screen.

2.) Select the MASTER PASSWORD option.

DESCRIPTION:

MODELS 9600/9601/9620/9621

The MASTER PASSWORD is the highest level password on the Cash Dispenser. It allows access to all functions except downloading of new software. The MASTER PASSWORD must be entered in order to change the ADMINISTRATION password. The factory default MASTER PASSWORD is ‘123456’ and should be changed when the Cash Dispenser is installed.

To change the MASTER PASSWORD, select this function. You will be prompted to enter your new password. An asterisk (*) will be displayed in place of the actual digits entered; therefore, you must enter the password a second time when prompted to confirm it.

The password can be from 4 to 12 digits long and can contain only numbers; letters are not allowed. ERROR CONDITIONS:

A number of feedback screens may appear during password entry. These screens can appear if the second password entry did not match the first, you entered an invalid password, or the password you entered was too short (less than 4 characters).

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: ADMINISTRATION PASSWORD

FACTORY DEFAULT: ‘987654’

ACCESS INSTRUCTIONS:

1.) Select the PASSWORD MAINTENANCE

option from the MANAGEMENT FUNC

TIONS screen.

2.) Select the ADMINISTRATION PASSWORD

option.

DESCRIPTION:

The ADMINISTRATION PASSWORD is used to perform daily management functions. This password DOES NOT allow access to the TERMINAL CONFIGURATION menu.

This password can only be changed when the MASTER PASSWORD is used to enter the MANAGEMENT FUNCTIONS area. Use the options provided to VIEW or CHANGE the password, as shown in the figures below. When the VIEW option is selected, the current password will be displayed for a few seconds. When changing the password, it must be entered twice, because the characters entered are not displayed (an asterisk (*) is displayed in place of each character, for security reasons). The password length can range from 4 to 12 characters.

^{VIEW CHANGE}

ERROR CONDITIONS:

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: TERMINAL CONFIGURATION

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen.

DESCRIPTION:

MODELS 9600/9601/9620/9621

The TERMINAL CONFIGURATION option provides access to functions that allow the following parameters to be viewed and changed:

1.) PRINTER SETTINGS

2.) RANDOM/LEVEL PRIZE COUPONS

3.) CHANGE MESSAGES

4.) SET TERMINAL PARAMETERS

5.) DATE / TIME FUNCTIONS

6.) TRANSACTION TYPES

7.) ACCOUNT TYPES

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: PRINTER SETTINGS

FACTORY DEFAULT: N/A

ACCESS INSTRUCTIONS:

1.) Select the TERMINAL CONFIGURATION

option from the MANAGEMENT FUNC

TIONS screen.

2.) Select the PRINTER SETTINGS option.

DESCRIPTION:

This menu provides access to the following functions:

1.) SET PRINT LENGTH

2.) LOW RECEIPT PAPER

3.) PRINTER GRAPHICS

ERROR CONDITIONS:

There are no error conditions directly associated with this function.

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SECTION 5 - MANAGEMENT FUNCTIONS

FUNCTION: SET PRINT LENGTH

FACTORY DEFAULT: ‘35’

ACCESS INSTRUCTIONS:

1.) Select the TERMINAL CONFIGURATION

option from the MANAGEMENT FUNCTIONS

screen.

2.) Select the PRINTER SETTINGS option.

3.) Select SET PRINT LENGTH.

DESCRIPTION:

MODELS 9600/9601/9620/9621

This function sets the minimum length of the receipt provided to the customer after each transaction. ERROR CONDITIONS:

Changing the Print Length to less than 35 lines will prevent the receipt from exiting the front of the Cash Dispenser. This may cause paper jams that could result in printer damage.

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